Terms of Service

Acceptance of Contractual Agreement


The client agrees that by placing an order either by means of electronic ordering (the web order form) or submitting a written contract, and receipt of such order by Edel Web Hosting, that you are agreeing to our Terms of Services, Acceptance Policy, and Service Level Agreement. No Modifications of said contract by customer are allowed.

Edel Web Hosting will provide, and the Customer will purchase and pay for the Services, and service fees specified in the Order for the applicable Service Description. The customer acknowledges that the service and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract. The customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

Using a Hosting account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account. Please do not take backups of your backups.

Examples of unacceptable material


  Proxy Scripts / Anonymizers

  Image Hosting Scripts (similar to Photobucket or Tinypic)

  IP Scanners

  Mail Bombers/ Spam Scripts

  File Dump/ Mirror Scripts (similar to rapidshare)

  Escrow/ Bank Debentures

  Prime Banks Programs


  Bank Debentures/ Bank Debenture Trading Programs

  Forums and/ or websites that distribute or link to warez/ pirated/ illegal content

  Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)

  IRC Scripts/ Bots

  Pirated Software/ Warez

  Mailer Pro

  Hacker focused sites/ archives/ programs

  Bruteforce Programs/ Scripts/ Applications

  Banner-Ad services (commercial banner ad rotation)

  Lottery/ Gambling Sites

  Commercial Audio Streaming (more than one or two streams)

  High-Yield Interest Programs (HYIP) or Related Sites

  Sale of any controlled substance without prior proof of appropriate permit(s)

  Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)

Payment Information

You agree to supply appropriate payment for the services received from Edel Web Hosting, in advance of the time period during which such services are provided. You agree that until and unless you notify Edel Web Hosting of your desire to cancel any or all services received, those services will be billed on a recurring basis.

As a client of Edel Web Hosting, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify Edel Web Hosting of your desire to cancel any or all services, those services will be billed on a recurring basis, unless otherwise stated in writing by Edel Web Hosting. Edel Web Hosting reserves the right to bill your credit card or billing information on file with us. Edel Web Hosting provides a 3 days grace period from the time the invoice is generated and when it must be paid. Access to the account will not be restored until payment has been received.

It is the customer's responsibility to notify our sales team via email at support@dexterhost.com after paying for a domain renewal and to ensure the email is received and acted upon. Domain renewal notices and invoices are provided as a courtesy reminder and Edel Web Hosting cannot be held responsible for failure to renew a domain or failure to notify a customer about a domain's renewal.

Subsequently, domain renewals are billed and renewed 30 days before the renew date. It is the customer's responsibility to notify our sales team via email for any domain registration cancellation. No refunds can be given, once a domain is renewed. All domain registrations, and renewals are final.

The Company reserves the right to change prices, the yearly payment amount, or any other charges at any time. We will provide you with at least thirty (30) days’ notice before charging you with any price change. It is your sole responsibility to periodically review billing information provided by us through the user billing tool or through other methods of communication, including notices sent or posted by us.

Please note that Edel Web Hosting offers various payment options for ease of payment to the customer. Transaction fees, service charges of such payment options are separate and must be added to your total account fee separately and paid in total.


Discounts / Coupons offers are applicable only for registration and are not applicable during the renewal of the account.

Discount from the Promo Code "DEXCOMBO" is applicable only for .com domain and not for LiteSpeed Webserver.

Hosting as Backup / Storage System

Edel Web Hosting hosting plans are not allowed to be used as a backup/storage/archive system. One cPanel backup for that same account is allowed to be stored for no more than three calendar days. Please note that hosting plans are for website hosting, and the storage of backups, file repositories, MP3s, videos, photo archives, email archives, file archives, and similar is strictly prohibited. Violators of this policy may lead their accounts terminated with or without any prior notice and no refund will be issued.

The Unlimited policy doesn't apply to emails. The unlimited shared hosting plans will be enforced strictly that it will have a 10GB limit for email storage for single email account.

Backups and Data Loss

Your use of this service is at your sole risk. Our backup service runs once a week overwrites any of our previous backups made, and only one week of backups are kept. This service is provided to you as a courtesy. Edel Web Hosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Edel Web Hosting servers.

We strongly recommended all of our customers to do their own backups on their home computers or a Compact Disc to ensure you have ready access to your data in the event, we should have a hardware failure.

We does not provide any sort of compensation for lost, inaccurate, incomplete, or outdated data in the event that our backups do not function properly, regardless of the reason(s) for any such malfunction, even if the malfunction was due to the fault or negligence of us.

Cancellations and Refunds

Edel Web Hosting reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.

Any abuse of our staff in any medium or format will result in the suspension or termination of your services.

There are no refunds on domain name purchases. We offer a 30-day money-back guarantee. Try our web hosting and if for any reason you decide it doesn't suit your needs, we'll give you a full refund.

Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Violations of the Terms of Service will waive the refund policy.

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